Service Productivity: What Stops Service Firms from Measuring It?
Author:
Publisher
Informa UK Limited
Subject
Social Sciences (miscellaneous),Business, Management and Accounting (miscellaneous)
Link
http://www.tandfonline.com/doi/pdf/10.1080/14779633.2016.1148890
Reference90 articles.
1. From cacophony to harmony: A case study about the IS implementation process as an opportunity for organizational transformation at Sentara Healthcare
2. The Effects of Time Pressure and Completeness of Information on Decision Making
3. Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
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