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Service quality, company goodwill and customer perception are the stimuli to customer satisfaction for banks catering home loans

  • Published:2022-10-03 Issue:7 Volume:43 Page:1529-1538
  • ISSN:0252-2667
  • Container-title:Journal of Information and Optimization Sciences
  • language:en
  • Short-container-title:Journal of Information and Optimization Sciences

Author:

Panda Kedareswar1,Kumar Arya2,Hota Swetaleena2,Das Snigdha Madhusudan3

Affiliation:

1. Biju Patnaik University of Technology, Rourkela, Odisha, India

2. Department of Commerce, School of Social, Financial and Human Sciences, Kalinga Institute of Industrial Technology, Bhubaneswar, Odisha, India

3. Department of Management, Dhaneswar Rath Institute of Engineering and Management Studies, Cuttack, Odisha, India

Publisher

Taru Publications

Subject

General Earth and Planetary Sciences,General Environmental Science

Cited by 3 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Awaking deep emotional needs of consumers based on big data and emotional analysis;Journal of Statistics and Management Systems;2024

2. Exploring the factors in shaping investor’s financial decision-making;Journal of Statistics and Management Systems;2024

3. Research on Broadband Customer Perception Prediction Based on the Customer Satisfaction Model;Proceedings of the 2023 4th International Conference on Big Data Economy and Information Management;2023-12-08
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