Assessing performance in services: the travel agency industry
Author:
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
http://www.tandfonline.com/doi/pdf/10.1080/02642060902720147
Reference53 articles.
1. A Formula for Measuring Productivity in Distribution
2. Another Look at the Efficiency of Corporate Travel Management Departments
3. Measuring efficiency in the hotel industry: A stochastic frontier approach
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