Is empowerment really a contributory factor to service quality?
Author:
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
http://www.tandfonline.com/doi/pdf/10.1080/02642060802230262
Reference42 articles.
1. Empowering service workers at Harvester Restaurants
2. Empowerment to the people: creating an atmosphere for growth
3. Empowerment, attribution and apologising as dimensions of service recovery
4. Total quality-oriented human resources management
Cited by 11 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. How to empower analytics capability to tackle emergency situations?;International Journal of Operations & Production Management;2021-07-27
2. Empowerment in call centers and customer satisfaction;Management Research: Journal of the Iberoamerican Academy of Management;2021-06-07
3. Effect of Management Commitment to Service Quality on Car-hailing Drivers’ Service Behaviors: The Case of GrabCar in Vietnam;Organizacija;2021-05-01
4. Interactions between Service Recovery Efforts and Customer Characteristics: Apology, Compensation, and Empowerment;Journal of Quality Assurance in Hospitality & Tourism;2020-05-29
5. Effects of individual resources and team-member exchange on service quality;The Service Industries Journal;2018-01-28
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