A service quality measurement derived from the theory of needs
Author:
Affiliation:
1. a Graduate Institute of Technology & Innovation Management, National Chung Hsing University, Taichung, Taiwan
2. b Taiwan Power Company, Taiwan
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/02642060412331301202
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