Achieving positive word-of-mouth communication: The role of perceived service quality in the context of Greek ski centres
Author:
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management,Cultural Studies,Social Psychology
Link
http://www.tandfonline.com/doi/pdf/10.1080/04419057.2010.9674654
Reference47 articles.
1. Can perceptions of service quality predict behavioral intentions? An exploratory study in the hotel sector in Greece
2. Increasing customers' loyalty in a skiing resort
3. An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context
4. A Customer Satisfaction Research Prospectus
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