Ambiguity, appraisal, and affect: examining the connections between goal perceptions, emotional labour, and exhaustion
Author:
Affiliation:
1. School of Management and Marketing, College of Business and Analytics, Southern Illinois University, Carbondale, IL, USA
2. Department of Public Administration and Policy, University at Albany, State University of New York, Albany, NY, USA
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Management Information Systems
Link
https://www.tandfonline.com/doi/pdf/10.1080/14719037.2021.1909348
Reference81 articles.
1. Goal Clarity, Task Significance, and Performance: Evidence From a Laboratory Experiment
2. Organizational goal ambiguity and senior public managers’ engagement: does organizational social capital make a difference?
3. Emotional Labor in Service Roles: The Influence of Identity
4. Engineering Objects for Collaboration: Strategies of Ambiguity and Clarity at Knowledge Boundaries
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