The impact of technological innovation on service delivery: social media and smartphone integration in a 311 system
Author:
Affiliation:
1. Department of Public Administration and International Affairs, Syracuse University, Syracuse, New York, USA
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Management Information Systems
Link
https://www.tandfonline.com/doi/pdf/10.1080/14719037.2021.1877794
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