1. Department of Administration, Federal University of Minas Gerais, Belo Horizonte, Brazil
2. Department of Software Engineering and Information Systems, Pontifícia Universidade Católica de Minas Gerais, Belo Horizonte, Brazil
3. Department of Industrial Technologies, University of Deusto, Bilbao, Spain
4. Department of Administration, Federal University of Espírito Santo, Vitória, Brazil