Quality status: A SERVQUAL approach to evaluate the effect of the quality of healthcare services on patient satisfaction in Jordan-Reference-Cited by-同舟云学术

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Quality status: A SERVQUAL approach to evaluate the effect of the quality of healthcare services on patient satisfaction in Jordan

Published:2024-02-16 Issue: Volume: Page:1-17
ISSN:2047-9700
Container-title:International Journal of Healthcare Management
language:en
Short-container-title:International Journal of Healthcare Management

Author:

Al-Balas Samir M.¹^ORCID,Al-Maqableh Hindya O.²,Athamneh Seif³^ORCID,Odeibat Aram M.⁴

Affiliation:

1. Associate Professor of Healthcare Management, Yarmouk University, Irbid, Jordan

2. Faculty of Medicine, Yarmouk University, Irbid, Jordan

3. Associate Professor of Public Administration, Yarmouk University, Irbid, Jordan

4. Orthodontic Department, Jordanian Ministry of Health, Amman, Jordan

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/20479700.2024.2310375

Reference59 articles.

1. Health care services quality at private hospitals, from patients’ perspective: a comparative study between Jordan and Saudi Arabia;Al-Hawary SI.;Afr J Bus Manage,2012

2. Service quality of hospital outpatient departments: patients’ perspective

3. Health care service quality: A comparison of public and private hospitals;Yesilada F;Afr J Bus Manage,2010

4. THE INFLUENCE OF SERVICE QUALITY ON USERS' BEHAVIOURAL INTENTIONS IN DEVELOPING COUNTRIES: A CROSS-SECTIONAL STUDY IN CAPE VERDE'S PUBLIC HOSPITALS

5. Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country

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