Challenges of measuring service productivity in innovative, knowledge-intensive business services
Author:
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
http://www.tandfonline.com/doi/pdf/10.1080/02642069.2013.747514
Reference20 articles.
1. Produktivitätsmanagement bilateraler personenbezogener Dienstleistungen
2. Measuring and Improving Productivity in Services
3. Service quality and service productivity management practices
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