Japanese Service Industries and their Overseas Potential-Reference-Cited by-同舟云学术

Japanese Service Industries and their Overseas Potential

Published:1990-01 Issue:1 Volume:10 Page:85-109
ISSN:0264-2069
Container-title:The Service Industries Journal
language:en
Short-container-title:The Service Industries Journal

Author:

Johansson Johny K.

Publisher

Informa UK Limited

Subject

Management of Technology and Innovation,Strategy and Management

Link

http://www.tandfonline.com/doi/pdf/10.1080/02642069000000003

Reference17 articles.

1. Bitner, Mary Jo, 1988, ‘Evaluating Service Encounters: The Effects of Physical Surroundings and Employees Responses', Working Paper No. 7, First Interstate Center for Services Marketing, Arizona State University (July).

2. Bitner, Mary Jo, Bernard H. Booms and Mary Stanfield Tetreault, 1988, ‘The Service Encounter Diagnosing Favorable and Unfavorable Incidents', Working Paper No. 12, First Interstate Center for Services Marketing, Arizona State University (September).

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