Discovering meaningful engagement through interaction between customers and service robots-Reference-Cited by-同舟云学术

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Discovering meaningful engagement through interaction between customers and service robots

Published:2022-08-02 Issue:13-14 Volume:42 Page:973-1000
ISSN:0264-2069
Container-title:The Service Industries Journal
language:en
Short-container-title:The Service Industries Journal

Author:

Hyun Youyung¹,Hlee Sunyoung²,Park Jaehyun³,Chang Younghoon²

Affiliation:

1. Department of Global and Interdisciplinary Studies, Hosei University, Tokyo, Japan

2. School of Management and Economics, Beijing Institute of Technology, Beijing, People’s Republic of China

3. Department of Design and Architecture, Kyoto Institute of Technology, Kyoto, Japan

Funder

National Natural Science Foundation of China

Publisher

Informa UK Limited

Subject

Management of Technology and Innovation,Strategy and Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/02642069.2022.2088738

Reference92 articles.

1. How to take customers into consideration in service innovation projects

2. Time Flies When You're Having Fun: Cognitive Absorption and Beliefs about Information Technology Usage

3. A Conceptual and Operational Definition of Personal Innovativeness in the Domain of Information Technology

4. The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.

5. Transformative service research: An agenda for the future

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