The intellectual structure of customer experience research in service scholarship: a bibliometric analysis-Reference-Cited by-同舟云学术

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The intellectual structure of customer experience research in service scholarship: a bibliometric analysis

Published:2022-02-24 Issue:7-8 Volume:42 Page:514-550
ISSN:0264-2069
Container-title:The Service Industries Journal
language:en
Short-container-title:The Service Industries Journal

Author:

Arici Hasan Evrim¹,Köseoglu Mehmet Ali²^ORCID,Sökmen Alptekin¹³

Affiliation:

1. Faculty of Tourism, Kastamonu University, Kastamonu, Turkey

2. College of Management, Metropolitan State University, Minneapolis, MN, USA

3. Department of Business, Faculty of Economics and Administrative Sciences, Ankara Hacı Bayram Veli University, Ankara, Turkey

Publisher

Informa UK Limited

Subject

Management of Technology and Innovation,Strategy and Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/02642069.2022.2043286

Reference148 articles.

1. Quality and Competition

2. The theory of planned behavior

3. Transformation of the hospitality services marketing structure: a chaos theory perspective

4. Structural equation modeling in practice: A review and recommended two-step approach.

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4. 30 years of healthy ageing research in tourism and hospitality: research trends and implications for future research;The Service Industries Journal;2024-04-11

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