Trust theory and customer services research: theoretical review and synthesis
Author:
Affiliation:
1. Birmingham Business School, University of Birmingham, Birmingham, UK
2. Centre for Trust, Peace and Social Relations, Coventry University, Coventry, UK
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/02642069.2020.1779225
Reference189 articles.
1. What Really Defines Relationship Marketing? A Review of Definitions and General and Sector-Specific Defining Constructs
2. The Influence of Culture on Trust Judgments in Customer Relationship Development by Ethnic Minority Small Businesses
3. Emerging themes and theories in the sharing economy: a critical note for hospitality and tourism
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5. Understanding Institutional-based Trust Building Processes in Inter-organizational Relationships
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