Service failure and self-recovery in tech-based services: self-determination theory perspective-Reference-Cited by-同舟云学术

Service failure and self-recovery in tech-based services: self-determination theory perspective

Published:2022-07-27 Issue:13-14 Volume:42 Page:1075-1100
ISSN:0264-2069
Container-title:The Service Industries Journal
language:en
Short-container-title:The Service Industries Journal

Author:

Chiu Yen-Ting Helena¹,Nguyen Dung Minh¹^ORCID

Affiliation:

1. Department of Marketing and Distribution Management, College of Management, National Kaohsiung University of Science and Technology, Kaohsiung, Taiwan, ROC

Publisher

Informa UK Limited

Subject

Management of Technology and Innovation,Strategy and Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/02642069.2022.2104257

Reference98 articles.

1. Improving Our Understanding of Moderation and Mediation in Strategic Management Research

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4. Entrepreneurial intention among University students in Malaysia: integrating self-determination theory and the theory of planned behavior

5. Engaging employees in value cocreation: interplay among firm, employee, and supervisor

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