Service security breaches: the impact of comparative optimism-Reference-Cited by-同舟云学术

Service security breaches: the impact of comparative optimism

Published:2020-12-24 Issue: Volume: Page:1-21
ISSN:0264-2069
Container-title:The Service Industries Journal
language:en
Short-container-title:The Service Industries Journal

Author:

Zhang Lu¹,Wei Wei²,Hua Nan²

Affiliation:

1. The School of Hospitality Business, Michigan State University, East Lansing, USA

2. Rosen College of Hospitality Management, University of Central Florida, Orlando, USA

Publisher

Informa UK Limited

Subject

Management of Technology and Innovation,Strategy and Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/02642069.2020.1861251

Reference80 articles.

1. The structural effects of affective and cognitive elaboration in formation of customer–brand relationship

2. Employees’ perception of corporate social responsibility (CSR) and its effects on internal outcomes

3. My privacy is okay, but theirs is endangered: Why comparative optimism matters in online privacy concerns

4. Berezina, E. (2010). An impact of information security breach on hotel guests’ perception of service quality, satisfaction, word-of-mouth and revisit intentions for Master of Science degree (dissertation). University of Delaware.

5. The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word‐of‐mouth

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