Service Failure and Complaint Behavior in the Public Hospital Industry: The Indonesian Experience
Author:
Publisher
Informa UK Limited
Subject
Marketing
Link
http://www.tandfonline.com/doi/pdf/10.1080/10495140802644554
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3. Exploring Gender Differences in Complaint Behavior of Millennial Consumers;Environment-Behaviour Proceedings Journal;2020-03-23
4. Key Criteria for Post-Reconstruction Hospital Building Performance;IOP Conference Series: Materials Science and Engineering;2019-01-16
5. Patient safety and quality of care in developing countries in Southeast Asia: a systematic literature review;International Journal for Quality in Health Care;2015-06-12
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