Implementation and pitfalls of total quality management
Author:
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
http://www.tandfonline.com/doi/pdf/10.1080/09544129650034882
Reference3 articles.
1. The customer/supplier relationship—the Nissan way
2. Total quality management and statistical understanding
3. Total quality management—not a quick fix
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