Subject
General Business, Management and Accounting
Cited by
16 articles.
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1. Increasing accuracy of the Kano model – a case study;Total Quality Management & Business Excellence;2016-06-03
2. An integrated model of service experience design improvement;The Service Industries Journal;2014-12-09
3. Développement et validation d’un instrument de mesure de la qualité dans les entreprises tunisiennes;Notes de recherche;2012-02-16
4. Conclusion;Correctional Administration and Change Management;2010-06-02
5. Human Resource Capital;Correctional Administration and Change Management;2010-06-02