1. Instituto Tecnológico de Aeronáutica (ITA), Universidade Federal de São Paulo (UNIFESP), Bolsista CAPES, Praça Marechal Eduardo Gomes, 50 – Vila das Acácias, São José dos Campos, SP, Brazil:
2. Department of Operations, Technology, Hospitality and Events Management, Manchester Metropolitan University Business School, All Saints Campus, Oxford Road, Manchester, M15 6BH, UK