Explainable neural network-based approach to Kano categorisation of product features from online reviews
Author:
Affiliation:
1. Department of Industrial and Enterprise Systems Engineering, University of Illinois at Urbana-Champaign, Urbana, Illinois, USA
2. Department of Industrial Engineering, Ulsan National Institute of Science and Technology, Ulsan, Republic of Korea
Funder
National Research Foundation of Korea
Publisher
Informa UK Limited
Subject
Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/00207543.2021.2000656
Reference57 articles.
1. Feature and Opinion Mining for Customer Review Summarization
2. Deriving the Pricing Power of Product Features by Mining Consumer Reviews
3. Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model
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