Emotional Crisis Communication: The Effects of CEO’s Expression of Guilt and Anger on Organizational Reputation-Reference-Cited by-同舟云学术

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Emotional Crisis Communication: The Effects of CEO’s Expression of Guilt and Anger on Organizational Reputation

Published:2022-10-20 Issue:5 Volume:16 Page:685-699
ISSN:1553-118X
Container-title:International Journal of Strategic Communication
language:en
Short-container-title:International Journal of Strategic Communication

Author:

Ndone James¹^ORCID,Warner Benjamin²^ORCID,Duffy Margaret E.³

Affiliation:

1. Department of Communication, Media, and Culture, Coastal Carolina University, Conway, South Carolina, USA

2. Department of Communication, University of Missouri, Columbia, Missouri, USA

3. School of Journalism, University of Missouri, Columbia, Missouri, USA

Funder

Institute at the University of Missouri's School of Journalism

Publisher

Informa UK Limited

Subject

Sociology and Political Science,Communication

Link

https://www.tandfonline.com/doi/pdf/10.1080/1553118X.2022.2085574

Reference61 articles.

1. Crisis Communication Research in Public Relations Journals: Tracking Research Trends over Thirty Years

2. The mediating role of event-congruent emotions in narrative persuasion

3. Evaluating Online Labor Markets for Experimental Research: Amazon.com's Mechanical Turk

4. Social Science for Pennies

5. Examining characteristics of prebunking strategies to overcome PR disinformation attacks

Cited by 4 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Taking a Nosedive: Can Boeing’s Image be Saved? Application of Image Repair Theory;International Journal of Mass Communication;2024-09-09

2. Building Resilience Among College Students: A Cross-Cultural Investigation on the Importance of Quality Crisis Communication and Social Support;International Journal of Mass Communication;2024-09-09

3. How does corporate social irresponsibility affect organisational reputation? The mediating role of moral anger and distrust;Social Responsibility Journal;2024-07-17

4. Beyond Negative Emotions: The Effects of Positive Emotions and Inoculation on Organizational Outcomes after a Crisis;2024

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