“That’s What the Money’s for”: Alienation and Emotional Labor in Public Service
Author:
Affiliation:
1. University of Utah
Publisher
Informa UK Limited
Subject
Strategy and Management,Public Administration,Sociology and Political Science,Business and International Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/10841806.2018.1485449
Reference44 articles.
1. Emotional Labor in Service Roles: The Influence of Identity
2. Multiple roles? Nurses as managers in the NHS
3. Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart
4. Expanding the View of Performance Appraisal by Introducing Social Justice Concerns
5. The Alienated Heart: Hochschild's ‘emotional labour’ thesis and the anticapitalist politics of alienation
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