Post COVID-19 online shopping in South Africa: A mediation analysis of customer satisfaction on e-service quality and purchase intention-Reference-Cited by-同舟云学术

Post COVID-19 online shopping in South Africa: A mediation analysis of customer satisfaction on e-service quality and purchase intention

Published:2023-01-04 Issue:5 Volume:15 Page:533-546
ISSN:2042-1338
Container-title:African Journal of Science, Technology, Innovation and Development
language:en
Short-container-title:African Journal of Science, Technology, Innovation and Development

Author:

Mtotywa Matolwandile M.¹^ORCID,Kekana Charles¹^ORCID

Affiliation:

1. Tshwane School for Business and Society, Tshwane University of Technology, Pretoria, South Africa

Funder

Funding

Publisher

Informa UK Limited

Subject

Computer Networks and Communications,Computer Science Applications,Development,Civil and Structural Engineering

Link

https://www.tandfonline.com/doi/pdf/10.1080/20421338.2022.2153982

Reference81 articles.

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2. Gender Differences among Online Shopping Factors in Pakistan;Akhlaq A.;Organisations & Markets in Emerging Economies,2016

3. Assessing service quality in online banking services

4. Barriers of Online Shopping in Developing Countries: Case Study of Saudi Arabia;Alam A.;European Academic Research,2016

5. A Study About Customer Satisfaction of e-Service Quality of Point of Sale (POS);Ardakani S. H. H.;Academic Journal of Economic Studies,2015

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