Verifying alternative measures of the service-quality construct: consistencies and contradictions
Author:
Publisher
Informa UK Limited
Subject
Marketing,Strategy and Management
Link
http://www.tandfonline.com/doi/pdf/10.1080/02672570903498850
Reference79 articles.
1. Service quality in the banking industry: an assessment in a developing economy
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4. Construct validation of a measure of adaptive-innovative cognitive styles in consumption
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