1. The American Bar Association. Mediation. (2023). https://www.americanbar.org/groups/dispute_resolution/resources/disputeresolutionprocesses/mediation/
2. Storytelling as adaptive collective sensemaking;Bietti L.;Topics in Cognitive Science,2018
3. Conflict resolution: An abbreviated review of current literature with suggestions for counselors;Boulter A.;Education,1995
4. Bowles, M., Burns, C., Hixson, J., Jenness, S., & Tellers, K. (2022). How to tell a story. Crown.
5. Cahn, D. D., & Abigail, R. A. (2014). Managing conflict through communication (5th ed). Pearson.