Drivers of customer loyalty and word of mouth intentions: moderating role of interactional justice-Reference-Cited by-同舟云学术

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Drivers of customer loyalty and word of mouth intentions: moderating role of interactional justice

Published:2018-05-03 Issue:8 Volume:27 Page:877-904
ISSN:1936-8623
Container-title:Journal of Hospitality Marketing & Management
language:en
Short-container-title:Journal of Hospitality Marketing & Management

Author:

Saleem Muhammad Abid¹²^ORCID,Yaseen Asif³⁴,Wasaya Allah⁵

Affiliation:

1. College of Business Law and Governance (CBLG), James Cook University (JCU), Townsville, Australia

2. National University of Modern Languages (NUML), Islamabad, Pakistan

3. ARC Industry Transformation Training Center (ITTC), School of Agriculture & Food Sciences, University of Queensland, Brisbane, Australia

4. Bahauddin Zakarya University (BZU), Multan, Pakistan

5. Department of Management Sciences, Comsats Institute of Information Technology (CIIT), Vehari, Pakistan

Publisher

Informa UK Limited

Subject

Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems

Link

https://www.tandfonline.com/doi/pdf/10.1080/19368623.2018.1469447

Reference113 articles.

1. Tourism Destinations: Antecedents to Customer Satisfaction and Positive Word-of-Mouth

2. Inequity In Social Exchange

3. The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.

4. Measuring service quality in the hotel industry: A study in a business hotel in Turkey

5. Tourism service quality and destination loyalty – the mediating role of destination image from international tourists’ perspectives

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