Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors-Reference-Cited by-同舟云学术

Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors

Published:2021-01-06 Issue:5 Volume:30 Page:611-629
ISSN:1936-8623
Container-title:Journal of Hospitality Marketing & Management
language:en
Short-container-title:Journal of Hospitality Marketing & Management

Author:

Bani-Melhem Shaker¹,Quratulain Samina¹,Al-Hawari Mohammad Ahmad¹

Affiliation:

1. Department of Management, University of Sharjah, College of Business Administration, Sharjah, United Arab Emirates

Publisher

Informa UK Limited

Subject

Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems

Link

https://www.tandfonline.com/doi/pdf/10.1080/19368623.2021.1860850

Reference71 articles.

1. The influence of self-esteem and role stress on job performance in hotel businesses

2. Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience

3. The Explanatory and Predictive Scope of Self-Efficacy Theory

4. Customer incivility and frontline employees’ revenge intentions: interaction effects of employee empowerment and turnover intentions

5. Personality and the Problems of Everyday Life: The Role of Neuroticism In Exposure and Reactivity to Daily Stressors

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