Identifying restaurant satisfiers and dissatisfiers: Suggestions from online reviews
Author:
Affiliation:
1. Florida Atlantic University, Boca Raton, FL, USA
2. Hospitality Business Management, Carson College of Business, Washington State University, WA, USA
3. Hospitality Management, The Ohio State University, Columbus, OH, USA
Publisher
Informa UK Limited
Subject
Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems
Link
https://www.tandfonline.com/doi/pdf/10.1080/19368623.2018.1396275
Reference85 articles.
1. An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry
2. Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model
3. Quality, satisfaction and behavioral intentions
4. Word-of-Mouth Processes within a Services Purchase Decision Context
5. Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews
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