Determinants of self-service technology adoption and implementation in hotels: the case of China-Reference-Cited by-同舟云学术

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Determinants of self-service technology adoption and implementation in hotels: the case of China

Published:2019-11-18 Issue:6 Volume:29 Page:636-661
ISSN:1936-8623
Container-title:Journal of Hospitality Marketing & Management
language:en
Short-container-title:Journal of Hospitality Marketing & Management

Author:

Liu Chun¹²,Hung Kam³,Wang Dan³,Wang Sha⁴

Affiliation:

1. School of Tourism Sciences, Beijing International Studies University, Beijing, China

2. Research Center for Beijing Tourism Development, Beijing, China

3. School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hong Kong SAR, China

4. Department of Tourism, Fudan University, Shanghai, China

Publisher

Informa UK Limited

Subject

Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems

Link

https://www.tandfonline.com/doi/pdf/10.1080/19368623.2020.1689216

Reference64 articles.

1. Balancing IT with the Human Touch: Optimal Investment in IT-Based Customer Service

2. Opportunities for Innovation in the Delivery of Interactive Retail Services

3. High tech meets high touch in upscale hotels

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2. The impact of social media branding and technology adoption on green tourism: the role of tourist behavior as a mediator in developing countries post-COVID-19—context of Zimbabwe;Future Business Journal;2023-08-22

3. Hotel services in the digital age: Heterogeneity in guests’ contactless technology acceptance;Journal of Hospitality Marketing & Management;2023-07-24

4. The contribution and interactive relationship of tourism industry development and technological innovation to the informatization level: Based on the context of low-carbon development;Frontiers in Environmental Science;2023-04-17

5. Effect of situational factors (control, convenience, time pressure, and order complexity) on customers’ self-service technology choices;Journal of Hospitality Marketing & Management;2023-03-30

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