Sharing Dissatisfaction Online: Analyzing the Nature and Predictors of Hotel Guests Negative Reviews
Author:
Affiliation:
1. Faculty of Economics, University of Porto, Porto, Portugal
Publisher
Informa UK Limited
Subject
Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems
Link
https://www.tandfonline.com/doi/pdf/10.1080/19368623.2017.1337540
Reference82 articles.
1. Online Hotel Reviews: Rating Symbols or Text… Text or Rating Symbols? That Is the Question!
2. User-generated content: tourists’ profiles on TripAdvisor
3. Listen to Your Customers! How Hotels Manage Online Travel Reviews. The Case of Hotels in Lugano
4. Online Complaining Behavior in Mainland China Hotels: The Perception of Chinese and Non-Chinese Customers
5. Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews
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