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Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter?

  • Published:2022-11-09 Issue:2 Volume:32 Page:174-195
  • ISSN:1936-8623
  • Container-title:Journal of Hospitality Marketing & Management
  • language:en
  • Short-container-title:Journal of Hospitality Marketing & Management

Author:

Feng Kuo1,Altinay Levent1,Alrawadieh Zaid1ORCID

Affiliation:

1. Oxford Brookes Business School, Oxford Brookes University, Oxford, UK

Publisher

Informa UK Limited

Subject

Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems

Cited by 11 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Experiences of older adults leisure-time physical activity in aquatic and leisure facilities;World Leisure Journal;2024-05-09

2. Spoken service language for customer well-being in a transformative service context: residential aged care;Journal of Service Theory and Practice;2024-02-09

3. CONTRIBUTIONS OF CAREGIVERS IN FOSTERING PSYCHOLOGICAL WELL-BEING AMONG ELDERLY INDIVIDUALS;Socio World-Social Research & Behavioral Sciences;2023-12-25

4. Arrhythmia Detection Algorithm Using 1D-CNN and Wavelet Soft Thresholding Methods;2023 5th International Conference on Machine Learning, Big Data and Business Intelligence (MLBDBI);2023-12-15

5. Refugees at home: the role of hospitableness in fostering pro-social attitudes and behaviours towards refugees;International Journal of Contemporary Hospitality Management;2023-12-05
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