Sexual orientation identity matters: Lesbian, Gay, and Bi-sexual customers’ perceptions of service encounters-Reference-Cited by-同舟云学术

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Sexual orientation identity matters: Lesbian, Gay, and Bi-sexual customers’ perceptions of service encounters

Published:2022-09-21 Issue:1 Volume:32 Page:75-94
ISSN:1936-8623
Container-title:Journal of Hospitality Marketing & Management
language:en
Short-container-title:Journal of Hospitality Marketing & Management

Author:

Ro Heejung¹

Affiliation:

1. Rosen College of Hospitality Management, University of Central Florida, Orlando

Publisher

Informa UK Limited

Subject

Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems

Link

https://www.tandfonline.com/doi/pdf/10.1080/19368623.2023.2125473

Reference82 articles.

1. Accuracy of judgments of sexual orientation from thin slices of behavior.

2. Half a minute: Predicting teacher evaluations from thin slices of nonverbal behavior and physical attractiveness.

3. Individual differences in perceptions of service failure and recovery: the role of race and discriminatory bias

4. Intercultural service encounters: an exploratory study of customer experiences

5. Loyalty Runs Deeper than Thread Count: An Exploratory Study of Gay Guest Preferences and Hotelier Perceptions

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1. This is what being queer looks like: The roles LGBTQ+ events play for queer people based on their social identity;Tourism Management;2025-02

2. Customer attributions for LGBT-friendly branding hotels and skepticism;International Journal of Contemporary Hospitality Management;2024-04-30

3. Gender vs gender identity: which influences word-of-mouth communication more, and its implications for self-brand connection? In the case of Airbnb;Consumer Behavior in Tourism and Hospitality;2024-02-27

4. Same-sex romantic cruise experiences: the moderating effect of the personal openness trait;Leisure Studies;2024-01-15

5. The relationship between women's empowerment and staff turnover in the Egyptian hospitality labor market;Journal of Cultural Heritage Management and Sustainable Development;2024-01-09

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