Who’s asking? Social platform and research sponsors’ identity biases in guests’ hospitality experience-reviews: a case study of Spanish hotels-Reference-Cited by-同舟云学术

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Who’s asking? Social platform and research sponsors’ identity biases in guests’ hospitality experience-reviews: a case study of Spanish hotels

Published:2023-08-14 Issue:2 Volume:33 Page:233-250
ISSN:1936-8623
Container-title:Journal of Hospitality Marketing & Management
language:en
Short-container-title:Journal of Hospitality Marketing & Management

Author:

Woodside Arch G¹,Mir-Bernal Pedro²,Garraza Teresa Sabada³,San Miguel Patricia⁴

Affiliation:

1. Carroll School of Management, Boston College, Chestnut Hill, Massachusetts, USA

2. Faculty of Business & Economics, Universidad de Navarra, Pamplona, Spain

3. Faculty of Communication, University of Navarra, Pamplona, Spain

4. ISEM Fashion Business School, Universidad de Navarra, Pamplona, Spain

Publisher

Informa UK Limited

Subject

Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems

Link

https://www.tandfonline.com/doi/pdf/10.1080/19368623.2023.2244467

Reference54 articles.

1. Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels

2. Determinants of hotel guests’ satisfaction from the perspective of online hotel reviewers

3. Assael, H. (2005). Consumer behavior: A strategic approach (2005 Indian). Dreamtech Press.

4. “Do We Believe in TripAdvisor?” Examining Credibility Perceptions and Online Travelers’ Attitude toward Using User-Generated Content

5. Social media and consumer choice

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1. An Exploratory Research to Reveal the Habits, Motivations, and Tendencies of Generation Z to Use Social Media Platforms as A Leisure Activity;Advances in Hospitality and Tourism Research (AHTR);2024-06-10

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