Understanding the implications of artificial intelligence on field service operations: a case study of BT
Author:
Affiliation:
1. Cardiff Business School, Cardiff University, Cardiff, UK
2. Head of Service and Operational Transformation Research, BT plc, Adastral Park, Ipswich, UK
Publisher
Informa UK Limited
Subject
Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management,Computer Science Applications
Link
https://www.tandfonline.com/doi/pdf/10.1080/09537287.2021.1882694
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