Impact of customer loyalty and service operations on customer behaviour and firm performance: empirical evidence from UK retail sector-Reference-Cited by-同舟云学术

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Impact of customer loyalty and service operations on customer behaviour and firm performance: empirical evidence from UK retail sector

Published:2017-05-16 Issue:6-8 Volume:28 Page:478-488
ISSN:0953-7287
Container-title:Production Planning & Control
language:en
Short-container-title:Production Planning & Control

Author:

Ramanathan Usha¹,Subramanian Nachiappan²,Yu Wantao³,Vijaygopal Rohini⁴

Affiliation:

1. Nottingham Business School, Nottingham Trent University, Nottingham, UK

2. School of Business, Management and Economics, University of Sussex, Brighton, UK

3. Kent Business School, University of Kent, Chatham, UK

4. Open University Business School, Milton Keynes, UK

Publisher

Informa UK Limited

Subject

Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management,Computer Science Applications

Link

https://www.tandfonline.com/doi/pdf/10.1080/09537287.2017.1309707

Reference54 articles.

1. A Configurational Approach to Contingent Consistency in the Attitude-Behavior Relationship

2. Brand Loyalty and Price Promotion Strategies: An Empirical Analysis

3. A critical review of end-user information system satisfaction research and a new research framework

4. The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.

5. Determining Where to Shop: Fixed and Variable Costs of Shopping

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