How technology can impact customer-facing train crew experiences
Author:
Affiliation:
1. Warwick Manufacturing Group, University of Warwick, Coventry, UK;
2. Institute for Future Transport and Cities, Coventry University, Coventry, UK;
3. Design School, Loughborough University, Loughborough, UK
Publisher
Informa UK Limited
Subject
Physical Therapy, Sports Therapy and Rehabilitation,Human Factors and Ergonomics
Link
https://www.tandfonline.com/doi/pdf/10.1080/00140139.2020.1772377
Reference74 articles.
1. BBC. 2015. “First Great Western Services Disrupted in Rail 24-Hour Strike.” BBC News, August 24. http://www.bbc.co.uk/news/uk-england-34026450
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3. Customer Violence and Employee Health and Safety
4. Using thematic analysis in psychology
5. Participatory ergonomics in design processes: The role of boundary objects
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