Model for the diagnosis of quality in service processes: A case study applied to a private higher education institution-Reference-Cited by-同舟云学术

Model for the diagnosis of quality in service processes: A case study applied to a private higher education institution

Published:2019-01-01 Issue:1 Volume:6 Page:
ISSN:2331-1916
Container-title:Cogent Engineering
language:en
Short-container-title:Cogent Engineering

Author:

Canciglieri Junior Osiris¹^ORCID,Zierhut Ronaldo Trentin²,Mattioda Rosana Adami²,Estorilio Carla Cristina Amodio²^ORCID,Steiner Maria Teresinha Arns²,Neto Pedro José Steiner³^ORCID

Affiliation:

1. Industrial and Systems Engineering Graduate Program (PPGEPS), Polytechnic School - Pontifical Catholic University of Parana (PUCPR), Curitiba, 80215-901, Brazil

2. Federal University of Technology - Parana (UTFPR/Curitiba) - Master Science in Mechanical Engineering and Materials Graduate Program (PPGEM), Curitiba, 81280-340, Brazil

3. Department of Administration, Universidade Positivo (UP), Curitiba, Paraná, Brazil

Funder

research

Publisher

Informa UK Limited

Subject

General Engineering,General Chemical Engineering,General Computer Science

Link

https://www.tandfonline.com/doi/pdf/10.1080/23311916.2019.1702856

Reference39 articles.

1. Assessing quality of academic programmes: comparing different sets of standards

2. A roadmap for developing, implementing and evaluating performance management systems in Jordan public universities

3. The key factors of total quality management in the service sector: a cross-cultural study

4. Quality strategy for transformation: a case study

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