1. This paper is an abridged version of a research paper submitted to the School of Information Management, Victoria University of Wellington, New Zealand, in partial fulfilment of the requirements for the degree of Master of Library and Information Studies in 2002. Copies of the full report are held in the libraries of both Victoria University of Wellington and the University of Waikato.
2. P Moore Personal Communication January 2002
3. MB Miles and AM HubermanQualitative Data AnalysisSage Thousand Oaks California 1994 pp58–66