Building customer citizenship behaviour through mobile application quality: the mediating role of flow experience and customer engagement
Author:
Affiliation:
1. Tourism Faculty, Akdeniz University, Antalya, Türkiye
2. Tourism Faculty, Antalya Bilim University, Antalya, Türkiye
3. Tourism and Finance Faculty, University of Seville, Seville, Spain
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management,Geography, Planning and Development
Link
https://www.tandfonline.com/doi/pdf/10.1080/13683500.2023.2241606
Reference77 articles.
1. The Use of Mobile Applications for Travel Booking: Impacts of Application Quality and Brand Trust
2. Hotel website quality, perceived flow, customer satisfaction and purchase intention
3. Antecedents and consequences of user engagement in smartphone travel apps
4. Customer voluntary performance: Customers as partners in service delivery
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1. Navigating on Mobile Shopping Applications: Examining the Interplay among Online Customer Experience, Customer Brand Relationships and Customer Citizenship Behavior;Services Marketing Quarterly;2024-05-21
2. Compatibility as a pivotal design factor for digital concierge apps: exploring hotel guests’ socio-psychological dynamics;Kybernetes;2024-04-01
3. Tourist citizenship behaviours towards international restaurants’ political stances: a MAXQDA analysis of political consumerism;Current Issues in Tourism;2024-03-22
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