Analysis of the attributes of smart tourism technologies in destination chatbots that influence tourist satisfaction
Author:
Affiliation:
1. Facultat de Turisme y Geografia, Universitat Rovira i Virgili, Vila-seca, Spain
2. Department of Communication, Universitat Rovira i Virgili, Tarragona, Spain
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management,Geography, Planning and Development
Link
https://www.tandfonline.com/doi/pdf/10.1080/13683500.2021.1997942
Reference93 articles.
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4. Effects of Interactivity and Usage Mode on User Experience in Chatbot Interface
5. What robots can teach us about intimacy: The reassuring effects of robot responsiveness to human disclosure
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