The use of big data analytics to discover customers’ perceptions of and satisfaction with green hotel service quality
Author:
Affiliation:
1. Faculty of Tourism, Kastamonu University, Kastamonu, Turkey
2. Oxford Brookes Business School, Oxford Brookes University, Oxford, UK
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management,Geography, Planning and Development
Link
https://www.tandfonline.com/doi/pdf/10.1080/13683500.2022.2029832
Reference52 articles.
1. Leadership, green innovation, and green creativity: a systematic review
2. The effects of hotel green business practices on consumers’ loyalty intentions: an expanded multidimensional service model in the upscale segment
3. Profiling the Potential “Green” Hotel Guest
4. Exploring the motivations to use online meal delivery platforms: Before and during quarantine
5. Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return
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