Spill-over effects of a hotel scam: how public perception influence communicative actions in social media in China-Reference-Cited by-同舟云学术

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Spill-over effects of a hotel scam: how public perception influence communicative actions in social media in China

Published:2020-08-04 Issue:23 Volume:23 Page:2986-3000
ISSN:1368-3500
Container-title:Current Issues in Tourism
language:en
Short-container-title:Current Issues in Tourism

Author:

Ouyang Zhe¹,Gong Xiuyuan²,Yan Jing³

Affiliation:

1. Department of Business Administration, Nanjing University of Finance and Economics, Nanjing, Jiangsu Province, People’s Republic of China

2. School of Business, Nanjing Normal University, Nanjing, Jiangsu Province, People’s Republic of China

3. School of Health Services Management, Anhui Medical University, Hefei, Anhui Province, People’s Republic of China

Funder

National Natural Science Foundation of China

Natural Science Foundation for Colleges and Universities of Jiangsu grants

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management,Geography, Planning and Development

Link

https://www.tandfonline.com/doi/pdf/10.1080/13683500.2020.1800603

Reference65 articles.

1. Backpackers' risk perceptions and risk reduction strategies in Ghana

2. User generated content: the use of blogs for tourism organisations and tourism consumers

3. Halo (Spillover) Effects in Social Media: Do Product Recalls of One Brand Hurt or Help Rival Brands?

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1. Exploring the mutual relationships of brand equity in the tourism and hospitality sector;Management Decision;2024-08-21

2. Spotlight on fraud risk in hospitality a systematic literature review;International Journal of Hospitality Management;2024-01

3. Falling for Tourist Scams: An Examination of Scam Compliance Factors;Journal of Travel Research;2023-10-23

4. Anger and Contempt Toward Tourist Scams: Relationships with Perceived Deception and Negative Word of Mouth;Journal of China Tourism Research;2023-09-16

5. Impact of reputation on hospitality profitability: impact of service failure online exposure on revenue performance – evidence from the hotel industry in China;Tourism Review;2023-03-17

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