Tourists’ Description of their Experiences of the Servicescape of Integrated Resorts: the Case of Macau
Author:
Affiliation:
1. Faculty of Business Administration, University of Macau, Macau, PR China
2. Tourism College, Institute for Tourism Studies, Colina de Mong-Ha, Macau, PR China
3. Retail/Sales Department, Louis Vuitton Macau Co. Ltd, Macau, PR China
Funder
University of Macau
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/15256480.2019.1641453
Reference57 articles.
1. The effect of dynamic integrated resort experience on Croatian customer behavior
2. The Role of Physical Environment, Price Perceptions, and Consumption Emotions in Developing Customer Satisfaction in Chinese Resort Hotels
3. Servicescapes: The Impact of Physical Surroundings on Customers and Employees
4. Effect of servicescape on customer behavioral intentions: Moderating roles of service climate and employee engagement
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