Customer satisfaction and customer retention as a result of e-Service quality after the COVID-19 breakdown
Author:
Affiliation:
1. Department of Commerce, B.S. Abdur Rahman Crescent Institute of Science and Technology, Vandalur, Chennai 600048, Tamil Nadu, India
Publisher
Taru Publications
Subject
General Medicine
Link
https://www.tandfonline.com/doi/pdf/10.1080/09720510.2022.2094555
Reference54 articles.
1. (2021). Media Reports, Reserve Bank of India. Retrieved from https://www.ibef.org/industry/banking-india.aspx#login-box
2. Exploring key dimensions of e-service quality: a case of Indian banking industry
3. An exploratory study of service quality in the Malaysian public service sector
4. Ahmad Fida, B., Ahmed, U., Al-Balushi, Y. & Singh, D. (2020). Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman. SAGE Open, 1-10. Retrieved from https://doi.org/10.1177/2158244020919517
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