A study on influencing factors for customer satisfaction and the continuing use of social network services in financial industry
Author:
Affiliation:
1. College of Business Management Engineering Department, KAIST, Seoul, Korea
Publisher
Informa UK Limited
Subject
Information Systems and Management,Computer Science Applications
Link
https://www.tandfonline.com/doi/pdf/10.1080/17517575.2020.1739342
Reference61 articles.
1. Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking
2. Understanding Information Systems Continuance: An Expectation-Confirmation Model
3. Social Network Sites: Definition, History, and Scholarship
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