Implications of Emotional Labor on Work Outcomes of Service Workers in Not-for-Profit Human Service Organizations
Author:
Affiliation:
1. School of Business, State University of New York at New Paltz, New Paltz, New York, USA
2. School of Business, Dickinson State University, South Heart, North Dakota, USA
3. Statistician, Dr. Su Statistics, Honolulu, Hawaii, USA
Publisher
Informa UK Limited
Subject
Strategy and Management,Public Administration,Sociology and Political Science,Health(social science)
Link
https://www.tandfonline.com/doi/pdf/10.1080/23303131.2020.1818157
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1. The Role of Job Control as a Moderator of Emotional Dissonance and Emotional Intelligence–Outcome Relationships
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3. American Association on Intellectual and Developmental Disabilities (AAIDD), (n.d.), Retrieved December 3, 2019, from https://www.aaidd.org/
4. Emotional Labor in Service Roles: The Influence of Identity
5. The Role of Occupational Emotional Labor Requirements on the Surface Acting–Job Satisfaction Relationship
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