Improving customer experience in the cruise industry in the post pandemic era-Reference-Cited by-同舟云学术

Improving customer experience in the cruise industry in the post pandemic era

Published:2022-11-13 Issue:1 Volume:9 Page:
ISSN:2331-1975
Container-title:Cogent Business & Management
language:en
Short-container-title:Cogent Business & Management

Author:

Manolitzas Panagiotis¹,Glaveli Niki²,Palamas Stergios³,Grigoroudis Evangelos⁴,Zopounidis Constantin⁴

Affiliation:

1. Department of Tourism, Ionian University, Corfu, Greece

2. Department of Business Administration, University of the Aegean, Chios, Greece

3. Department of Regional Development, Ionian University, Lefkada, Greece

4. Department of Production Engineering and Management, Technical University of Crete, Chania- Crete, Greece

Funder

research

Publisher

Informa UK Limited

Subject

Marketing,Management Science and Operations Research,Organizational Behavior and Human Resource Management,Strategy and Management,Business, Management and Accounting (miscellaneous),Accounting,Business and International Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/23311975.2022.2143309

Reference21 articles.

1. Cruise Travelers’ Service Perceptions: A Critical Content Analysis

2. ‘Tour me onshore’: understanding cruise tourists’ evaluation of shore excursions through text mining

3. Addicted to cruises? Key drivers of cruise ship loyalty behavior through an e-WOM approach

4. What does cruise passengers’ satisfaction depend on? Does size really matter?

5. CLIA. (2022). State of the Cruise Industry Outlook 2022. Retrieved from https://cruising.org/en-gb/news-and-research/research/2022/january/state-of-the-cruise-industry-outlook-2022

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2. Exploring cruise tourists' sentiment expression pattern from online reviews: An insight into market positioning;Tourism Management Perspectives;2023-11

3. Tourist Behavior in the Cruise Industry Post-COVID-19: An Examination of Service Quality, Corporate Image, and Intentions to Pay and Revisit;Sustainability;2023-05-25