Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction-Reference-Cited by-同舟云学术

Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction

Published:2021-01-01 Issue:1 Volume:8 Page:
ISSN:2331-1975
Container-title:Cogent Business & Management
language:en
Short-container-title:Cogent Business & Management

Author:

Dandis Ala’ Omar¹^ORCID,Wright Len Tiu²,Wallace-Williams Donna Marie³,Mukattash Ibrahim⁴,Al Haj Eid Mohammad⁵,Cai Helen (Huifen)⁶

Affiliation:

1. Department of Marketing Applied Science Private University, Amman, Jordan

2. Marketing, De Monfort University, UK

3. Institute of Education, University college London, UK

4. Marketing, Applied Science Private University, Al Arab St. 21, Amman -Jordan, Amman, Jordan, 11931

5. Marketing,University of Otago, Dunedin, New Zealand, New Zealand

6. Management Leadership & Organisations, Middlesex University London, UK

Funder

research

Publisher

Informa UK Limited

Subject

Marketing,Management Science and Operations Research,Organizational Behavior and Human Resource Management,Strategy and Management,Business, Management and Accounting (miscellaneous),Accounting,Business and International Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/23311975.2021.1892256

Reference128 articles.

1. Impact of Relationship Marketing Tactics (RMT's) & Relationship Quality on Customer Loyalty: A Study within the Malaysian Mobile Telecommunication Industry

2. Islamic Commercial Banking In Europe: A Cross-Country And Inter-Bank Analysis Of Efficiency Performance

3. Mobile SERVQUAL

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